Exchange and return policy

Returns & Exchanges

The entry and use of this website is governed by the terms and conditions described below, as well as by the legislation that applies in the Republic of Chile. Consequently, all visits and all contracts and transactions made on this site, as well as their legal effects, will be governed by these rules and subject to that legislation.

The terms and conditions contained in this instrument will be applied and understood to be part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this website between the users of this site and Ekolif Cosmética Mapuche.

RIGHTS OF THE USER OF THIS SITE.

The user will have all the rights recognized by the legislation on consumer protection in force in the territory of Chile, and also those granted in these terms and conditions.

The user will have at all times the rights of information, rectification and cancellation of personal data in accordance with Law No. 19,628 on the protection of personal data.

The sole visit of this site in which certain goods and access to certain services are offered, does not impose any obligation on the consumer, unless he has unequivocally accepted the conditions offered by the supplier, in the manner indicated in these terms and conditions.

METHOD TO MAKE USE OF THIS INTERNET SITE.

In the contracts offered through this site, the bidding company will inform, in an unequivocal and easily accessible way, the steps that must be followed to celebrate them, and will inform, when appropriate, if the electronic document in which the contract is formalized will be filed and if it will be accessible to the consumer.

The mere fact of following the steps indicated for such purposes on this site to make a purchase, is equivalent to accepting that the offering company has effectively complied with the conditions contained in this number. It will also indicate your postal or electronic mail address and the technical means available to the consumer to identify and correct errors in the shipment or in their data.

TYPES OF PAYMENTS THAT MAY BE USED ON THIS SITE.

The products and services offered on this site have 2 forms of payment, bank transfer or Webpay, unless a different form is indicated for particular cases or offers of certain goods or services, and can only be paid with Visa, Mastercard bank cards issued in Chile or abroad as long as they maintain a current contract for such purposes with the bidding company. Cards issued abroad do not support the payment method in installments. The use of the previously mentioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, and what is agreed in the respective Opening Contracts and Regulations of Use. In case of contradiction, what is expressed in the latter will prevail. instrument.

Furthermore, in the case of bank cards accepted on this site, the aspects related to it, such as the date of issue, expiration, quota, blockages, etc., will be governed by the respective Opening Contract and Regulation of Use, in such a way. In this way, Ekolif Cosmética Mapuche will not be responsible for any of the aforementioned aspects.

The site may indicate certain purchase conditions depending on the payment method used by the user.

DISPATCH CONDITIONS OF PRODUCTS.

The products purchased through the site will be subject to the dispatch and delivery conditions chosen by the user and available on the site. The information of the place of shipment is the sole responsibility of the user. The terms chosen for dispatch and delivery are counted from when Ekolif Cosmética Mapuche has validated the purchase order and the means of payment used, and are considered business days for the fulfillment of said term.

Delivery times apply to all orders placed before 2:00 p.m. For orders placed after 2:00 p.m., the next business day will be considered the first day of the term.

The Standard service requires the recipient's signature, so the customer must ensure that there is someone at the address provided to sign the receipt.

Shipping costs will be added to the total purchase.

The company's vacation days will not be requested, or these will be postponed according to the days indicated on the website. In order to keep the information to the users.

RIGHT OF WITHDRAWAL.

In the contracts entered into through this site, the user or consumer may not withdraw from the contract entered into, unless this possibility is expressly contemplated in a certain offer. However, Ekolif Cosmética Mapuche may seek the best possible solution in pursuit of consumer satisfaction, without this being mandatory for it.

PROCEDURE FOR CANCELLATIONS, CHANGES AND RETURNS.

Without prejudice to what is stated in the previous number, users or customers may request returns or exchanges, within the territory of continental Chile, which may be accepted by the supplier, in order to obtain full customer satisfaction.

We only accept returns if the product received arrives in poor condition. It is also necessary to attach a purchase receipt. If the product is opened or in use, we DO NOT accept returns. If the product you have received is not correct, please notify us as soon as possible at contacto@ekolif.cl and we will resolve it.

In general, to request a change of the products purchased on this site, the customer must call +56 958856219. In some cases, the changes can be made in physical stores or the respective local of Ekolif Cosmética Mapuche presenting the ticket corresponding to the product. To check if this is possible, you should call +56 9 58856219.

Shipping costs and removal of the product in case of return, will be borne by the customer, with the sole exception that the product sent is wrong.